Road Runner E-mail Technical Support Survey

E-mail Technical Support Survey

Thank you for using Road Runner's E-mail Technical Support service. The brief survey below will help us better understand how well we are meeting your expectations and what we could do improve our performance.

1. The e-mail response I received from Road Runner took...

	less than 1 hour.
	less than 4 hours.
	less than 24 hours.
	more than 24 hours.

2. The time it took Road Runner to respond was...

	excellent.
	very good.
	acceptable.
	unacceptable.

3. The response I received was...

	excellent.
	very good.
	acceptable.
	unacceptable.

4. The response I received answered...

	all of my questions.
	some of my questions.
	none of my questions.

5. My issue was...

	resolved with 1 e-mail from Road Runner.
	resolved with 2 e-mails from Road Runner.
	resolved with 3 or more e-mails from Road Runner.
	required a telephone call to Tech Support.
	not resolved with e-mail from Road Runner.

6. If my issue is not resolved with the first response session I will...

Check all that apply!

	try a second e-mail.
	try a second, third, or more e-mail.
	seek online help from Road Runner (http://help.rr.com).
	seek online help elsewhere.
	try chat support.
	call Road Runner Tech Support.
	contact a friend.

7. I prefer to resolve my technical support questions...

	online (http:/help.rr.com).
	using e-mail.
	using chat.
	using the telephone.

8. Based on my experience with Road Runner e-mail support, I will...

	definitely use e-mail support again.
	probably use e-mail support again.
	consider using e-mail support again.
	not use e-mail support again.

9. I view E-mail Technical Support as...

	a valuable service from Road Runner.
	a nice additional service from Road Runner.
	a service with no added value for me.

NOTE: Please use this box for feedback, not questions, regarding Road Runner E-mail Technical Support.

If you have technical questions, visit the Online Help Desk at help.rr.com. Thank you for your feedback!